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The Conversation Lab

Explore the science of customer communication.

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Customer retention strategies, profit growth graph, loyal customers, franchise team, loyalty program, feedback loop, automation tools, and analytics.

Retention Is the New Acquisition: Mastering Lifetime Value Across Your Franchise Network

Did you know it costs five times more to acquire a new customer than to keep an existing one? That’s...

Comparison of HubSpot and Cinch CRM, highlighting automation, POS integration, and omni-channel marketing for small businesses and franchises.

HubSpot Isn’t Built for Local Businesses—Cinch Is, and Here's Why

If you’re a local business or franchise struggling with HubSpot, you might feel like it’s not the ri...

Digital Vehicle Inspections Are the Future of Auto Repair: Guest Post

For the past 50+ years, most auto repair shops have relied on paper checklists for vehicle maintenan...

Your Ultimate Las Vegas Conference and Expo Guide

Attending an upcoming show or conference in Las Vegas is your chance to witness the best in innovati...

Key Webinar Highlights: Marketing Like a Global Enterprise on a Small Business Budget

Auto repair shop owners, do you feel like your marketing budget can’t compete with the big guys? Thi...

Must-See Experiences in Dallas During Beyond Service User Conference by WorkWave

Join us at the Beyond Service User Conference February 2 - 5, at the Hilton Anatole Conference Cente...

Orlando conference travel guide featuring top dining spots, nightlife, transportation tips, and must-visit attractions for business travelers.

The Ultimate Guide to Orlando for Your Next Conference

Heading to Orlando for your next industry conference? Don't make this business trip all about work—O...

Introducing Our Newest Partner: Scribe Handwritten

At Cinch, we’re always looking to elevate the way businesses connect with their audiences. That’s wh...

Things to Do in Pocono Manor, Pennsylvania During NPMA Eastern Conference

Planning your trip to the Eastern Conference this January in Pocono Manor, Pennsylvania? Whether you...

Cinch Partners with Pesty Marketing to Fuel Unstoppable Growth for Pest Control Operators

Big news in the world of pest control and service-based business growth! Cinch and Pesty Marketing a...

Transforming Customer Retention in Home Services: A Case Study with Innovative Pest Control

Discover how Innovative Pest Control, a growing pest control company in East Texas, leveraged Cinch’...

Handwritten Notes for Businesses During the Holidays

Sending notes to customers and clients is a great way to build business relationships. Holiday cards...

Cinch Wordmark Blue-1

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