The Conversation Lab

Explore the science of customer communication.

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Amplify Your Local Business from Black Friday to Giving Tuesday

It’s that time of year again—when shoppers go wild, doors fly open, and sales reach epic proportions...

Tips for Inclusive Marketing Throughout the Holiday Season

'Tis the season for twinkling lights, delicious treats, and a busy schedule of celebrations for nume...

Teaming Up with MyPlace: A Game-Changing Partnership Unveiled

Businesses today need smart, seamless ways to engage with customers and grow their contact lists. At...

Sneak Peek: Holiday Strategy Guide to Target Your Most Valuable Customers

The holiday season is a whirlwind of opportunity for local businesses. It's a time when magic fills ...

Customer Retention: Statistics and Evolving Trends

In an increasingly competitive business environment, customer retention has emerged as a critical pi...

Cinch Named 13th Fastest Growing Company at the Utah 100 Awards

Earlier this month, Cinch was named the 13th fastest-growing company at the 30th annual Utah 100 Awa...

How to Get Actual Value from AI in Your Auto Shop

In the competitive world of auto shops, staying ahead requires more than just great service—it's abo...

Cinch Welcomes InBound as Our Newest Partner

At Cinch, we're dedicated to empowering auto repair shop owners with tools that enhance efficiency a...

Breakthrough Tactics to Delight and Retain Guests: A Case Study with Oilstop’s Jay Ferrick

Introduction Jay Ferrick manages the marketing for Oilstop Drive Thru Oil Change and Happy's Drive T...

Managing 5+ Locations? 5 Tactics to Help Every Location Perform Better

Growing your business across multiple locations isn't just about having more places for people to fi...

6 Ways to Ease Customer Anxiety and Build Trust in Your Auto Repair Shop

No one gets excited about having to spend money on car repairs, especially when they’re unexpected. ...

How to Start Collecting Customer Data for Better Campaign Performance

Let's explore one of the best-kept secrets in local business strategy—customer data collection. Trus...

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