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Explore the science of customer communication.

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Emotional vs. Transactional Loyalty: Are Your Customers Here for Love or Discounts?

Picture your most loyal customers. Are they engaging with your brand out of genuine connection or fo...

5 Fast Ways to Re-Engage Lapsing Customers (That You Can Launch This Week)

You know that sinking feeling when you check your customer data and see a bunch of people looking li...

What Marcus Sheridan Taught Me About Not Being Boring (And Why Your Website Probably Sucks)

Your Guide to Conquering Trade Shows and Austin, Texas

Welcome to Austin, where the tacos are plentiful, the music never stops, and trade shows are just an...

3 Ways to Use a CDXP to Win Back Lost Customers

Turn silent churn into re-engagement with intelligent automation.

What Sephora and Starbucks Get Right About Omnichannel—And How You Can Too 

Inside the seamless customer experiences of two retail giants—and the playbook brands can follow. In...

5 Insights Auto Repair Shops Need to Master Customer Data with Cinch

The latest episode of Let's Chat With Auto Repair Bossshowcased an insightful discussion with Gabe D...

Announcing Cinch's Newest Partner: SWARM Pest Control Marketing

We’re buzzing with excitement here at Cinch to announce our new partnership with SWARM Pest Control ...

What’s Your Net Promoter Score (NPS) and Why Does It Matter?

Alright, quick question for you: What’s your Net Promoter Score? Don’t worry if you don’t know the a...

Your Ultimate Travel Guide to Phoenix, AZ (for Conference Attendees)

Welcome to the sun-soaked desert city of Phoenix, Arizona! Whether you're here for an intense work s...

Scenic views, luxury resorts, delicious local cuisine, outdoor adventures, and cultural experiences on Hawaii’s Kohala Coast for conference travelers.

A Conference Traveler’s Guide to the Kohala Coast, Hawaii

Welcome to Hawaii’s Kohala Coast! Nestled on the Big Island, this slice of paradise offers the perfe...

Customer retention strategies, profit growth graph, loyal customers, franchise team, loyalty program, feedback loop, automation tools, and analytics.

Retention Is the New Acquisition: Mastering Lifetime Value Across Your Franchise Network

Did you know it costs five times more to acquire a new customer than to keep an existing one? That’s...

Comparison of HubSpot and Cinch CRM, highlighting automation, POS integration, and omni-channel marketing for small businesses and franchises.

HubSpot Isn’t Built for Local Businesses—Cinch Is, and Here's Why

If you’re a local business or franchise struggling with HubSpot, you might feel like it’s not the ri...

Digital Vehicle Inspections Are the Future of Auto Repair: Guest Post

For the past 50+ years, most auto repair shops have relied on paper checklists for vehicle maintenan...

Your Ultimate Las Vegas Conference and Expo Guide

Attending an upcoming show or conference in Las Vegas is your chance to witness the best in innovati...

Key Webinar Highlights: Marketing Like a Global Enterprise on a Small Business Budget

Auto repair shop owners, do you feel like your marketing budget can’t compete with the big guys? Thi...

Must-See Experiences in Dallas During Beyond Service User Conference by WorkWave

Join us at the Beyond Service User Conference February 2 - 5, at the Hilton Anatole Conference Cente...

Orlando conference travel guide featuring top dining spots, nightlife, transportation tips, and must-visit attractions for business travelers.

The Ultimate Guide to Orlando for Your Next Conference

Heading to Orlando for your next industry conference? Don't make this business trip all about work—O...

Introducing Our Newest Partner: Scribe Handwritten

At Cinch, we’re always looking to elevate the way businesses connect with their audiences. That’s wh...

Things to Do in Pocono Manor, Pennsylvania During NPMA Eastern Conference

Planning your trip to the Eastern Conference this January in Pocono Manor, Pennsylvania? Whether you...

Cinch Partners with Pesty Marketing to Fuel Unstoppable Growth for Pest Control Operators

Big news in the world of pest control and service-based business growth! Cinch and Pesty Marketing a...

Transforming Customer Retention in Home Services: A Case Study with Innovative Pest Control

Discover how Innovative Pest Control, a growing pest control company in East Texas, leveraged Cinch’...

Handwritten Notes for Businesses During the Holidays

Sending notes to customers and clients is a great way to build business relationships. Holiday cards...

Launch Your 2025 Marketing Campaigns with Ease

The new year is just around the corner, and the clock is already ticking. But here’s the thing—marke...

Cinch Partners with Repair Shop Websites to Empower Automotive Businesses

We’re thrilled to announce an exciting new partnership. Cinch has teamed up with Repair Shop Website...

Unlock the Future: Discover Our New White Paper on Building Trust in AI

AI is no longer a distant dream or a futuristic buzzword—it’s transforming businesses right now. Fro...

New Partnership: AutoFix Auto Shop Coaching Teams Up with Cinch

At Cinch, we believe that great partnerships are the key to groundbreaking innovation and growth. To...

Omnichannel Distribution: Multiply Your Campaign Performance

Omnichannel marketing creates a unified and consistent brand experience. Whether your customer is th...

New Year, New Opportunities for Local Businesses

Ah, the New Year. A time for fresh starts, resolutions, and that one week where everyone seems to be...

Amplify Your Local Business from Black Friday to Giving Tuesday

It’s that time of year again—when shoppers go wild, doors fly open, and sales reach epic proportions...

Tips for Inclusive Marketing Throughout the Holiday Season

'Tis the season for twinkling lights, delicious treats, and a busy schedule of celebrations for nume...

Teaming Up with MyPlace: A Game-Changing Partnership Unveiled

Businesses today need smart, seamless ways to engage with customers and grow their contact lists. At...

Sneak Peek: Holiday Strategy Guide to Target Your Most Valuable Customers

The holiday season is a whirlwind of opportunity for local businesses. It's a time when magic fills ...

Customer Retention: Statistics and Evolving Trends

In an increasingly competitive business environment, customer retention has emerged as a critical pi...

Cinch Named 13th Fastest Growing Company at the Utah 100 Awards

Earlier this month, Cinch was named the 13th fastest-growing company at the 30th annual Utah 100 Awa...

How to Get Actual Value from AI in Your Auto Shop

In the competitive world of auto shops, staying ahead requires more than just great service—it's abo...

Cinch Welcomes InBound as Our Newest Partner

At Cinch, we're dedicated to empowering auto repair shop owners with tools that enhance efficiency a...

Breakthrough Tactics to Delight and Retain Guests: A Case Study with Oilstop’s Jay Ferrick

Introduction Jay Ferrick manages the marketing for Oilstop Drive Thru Oil Change and Happy's Drive T...

Managing 5+ Locations? 5 Tactics to Help Every Location Perform Better

Growing your business across multiple locations isn't just about having more places for people to fi...

6 Ways to Ease Customer Anxiety and Build Trust in Your Auto Repair Shop

No one gets excited about having to spend money on car repairs, especially when they’re unexpected. ...

How to Start Collecting Customer Data for Better Campaign Performance

Let's explore one of the best-kept secrets in local business strategy—customer data collection. Trus...

Text to Close: 5 Best Practices for Boosting Sales with CRM Messaging

Effective communication is the cornerstone of closing sales, and one of the most powerful tools at y...

You Don’t Need 17 Marketing Tools, You Need Cinch

You’re a digital marketer juggling dozens of tools, each promising to revolutionize your strategy. I...

Still Personally Responding to Every Review? Automate and Save Your Sanity

Let’s talk about something that’s probably been eating up a lot of your time—responding to every sin...

Customers Missing Appointments? Keep Them on Track with Automated Reminders

No-Show Appointments Hurt Your Bottom Line Ever had a client book an appointment and then forget to ...

A Day-in-the-Life of the World’s Smartest Marketer

Intelligent people can solve complex problems every day. But smart people utilize smart tools to hel...

Cinch Honored with Prestigious MarTech Breakthrough Award

We are thrilled to announce our latest company win: Best 2024 Omnichannel Marketing Solution awarded...

Omnichannel Momentum: How to Win at Customer Retention

In the fast-paced world of service-based businesses, customer retention is paramount. But with so ma...

Time Is of the Essence: Introducing the 2024 Template Kit

In today’s competitive world, staying ahead means adapting quickly and efficiently. At Cinch, we hel...

Streamline Multi-Store Marketing: Unlock the Power of Customer Data

Running marketing campaigns for multiple store locations shouldn’t feel like a juggling act. But if ...

Save Time and Boost Efficiency with Marketing Automation: The Solo Marketers' Guide

Are you a solo marketer juggling multiple campaigns, customer engagements, and content creation task...

The Backbone of Marketing Success: Why Clean Customer Data Is Non-Negotiable

In the digital age, where data reigns supreme, marketing teams are like modern-day alchemists, turni...

How to Boost Profits with Data Driven Marketing: Webcast with Cinch CEO

Full Webcast Transcript Below Hannah: Hello. Good morning, everyone. And welcome to today's NOLN web...

How Omnichannel Insights Fuel Smarter Marketing Strategies

What Exactly is Omnichannel? Omnichannel transcends the siloed approach of traditional customer enga...

Case Study: Empowering PestCo with Cinch Online Reputation Management

Overview PestCo, a leading pest control company, faced a common challenge in the digital era—how to ...

The 10 Commandments of Email Marketing

Increase Open Rates and Stay Out of the Spam Folder (In a rush? Click here to see a PDF summary of t...

Mastering Intention Marketing: Strategies for Success

Navigating the marketing landscape has always been a challenge, constantly shaped by evolving consum...

Your Auto Shop Needs More Online Reviews

We recently launched a promotion that offers a free window decal for auto shops. The decal includes ...

How to Use Data-Driven Automotive Marketing to Fuel Your Shop’s Growth

Today’s consumer is bombarded with hundreds of marketing messages every week. As an automotive profe...

Boost Your Shop Revenue With Data-Driven, Multi-Channel Marketing

Intro Data isn’t new, but how we use it and talk about it is. Automotive businesses of all sizes hav...

How to Overcome Objections in Car Sales and Win Customer Trust

If you’ve been in sales for any length of time, you know how tough it can be to get someone to say “...

Proven Marketing Strategies to Drive Growth for Your Automotive Service Business

With more automotive service businesses emerging in every city and customers being bombarded with co...

Revitalizing Email Marketing

Many companies use email marketing poorly. Even as recently as a couple of weeks ago, I signed up fo...

7 Effective Local Store Marketing Tips for Retailers

Local retailers face unique challenges when competing against big-box giants and online retailers. H...

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